Vitamart.ca Reviews

Ordered few times protein from them. They had good prices on it and my order was delivered in few days. I was sitisfied with my order as I knew what I ordered, and it was easy to order from vitamart.ca. More over price was one of the best on the market.

I order 2 items, received 1 of the items with in a couple days and have not yet received the other item, tried emailing several times and not one person has replied, have called a couple times and you just get a answering machine and nobody has called me back.
I order through several online companies and this is the worst by far. Will never use them again after I get my money back or the product.

Very, very impressed with all my dealings with vitamart. Received my order the day after ordering - by normal post!
Great quality goodies and fabulous service - they really care about their customers.
Cannot say enough about how happy I am with this company, and will def continue ordering from them - even once the lock down is over.

They wrote that my shipment was returned and could not be shipped as addressed. My address is correct. If they were having difficulty, why didn’t they contact me?
I’ll never use them again!
Spoke with CS at 8:08 am. They were unable to explain why the shipment was returned but are re-shipping my order. I will update if I get everything I ordered and give them the benefit of the doubt. If it’s better, I’ll upgrade the stars, my initial review will stand for now.

I placed an order on Dec 13/20. I received half the order. I checked on their website and it says my order is completed. I have sent more than 5 emails inquiring as to the rest of my order. I have left 2 voice messages. So far not a single reply. Nothing! I am very disheartened as I have been a loyal customer (spending a good chunk of cash with them annually). If my products are not coming then I should get a refund but I can't seem to get anyone's attention at Vitamart to assist me. Frustrating? You bet.......They may have just lost a very good customer!

I've been ordering from Vitamart since March and have been very pleased with their selection, service and pricing. I was also super impressed the speed of delivery. One request - think it would be good to carry some homeopathics.

Edit: I finally was able to receive my package.
I received an order that was supposed to be mine, since the name on the box was mine, but after opened it, the order was for someone else. I did contact customer service and was able to return the package. I then received few days after a package with only 1 of my product inside, out of the 6 ordered. Customer service is impossible to reach, I sent emails and I'm about to file a complaint with BBB. Usually I don't have all these issues.

I am so happy to find an affordable online source for supplements/beauty products. I've ordered from them 3 times now and their products and service were really impressive. The order is processed within 2 days and they have a local depot in Toronto that the products usually ship from. In less than a week and the savings are amazing! They beat every online and offline store and the products are always packed very securely. I hope they stay this way unlike some other greedy online shops :)

I've been a repeat customer of Vitamart for 2 years and am always impressed with the wide selection of products, speedy service, and competitive pricing. It's my go-to spot for anything health-related. Highly recommend.

In September 2020, I searched Walmart.ca and Amazon.ca for a name brand multi-vitamin at a lower price. They were sold out. However, Vitamart did have the vitamins at a very competitive price compared to Walmart.ca and Amazon.ca. So I ordered from Vitamart. Because I could not make an order up to $49 to be eligible for free shipping, I ordered some other vitamins, so I am very well stocked at the moment. I found these "specialty" vitamins to be less expensive than the most popular health food store in Toronto. Also, I expected the package to be delivered a week from now, but I received the package within 3 business days. Amazing. Wish I was ordering from Vitamart 5 years ago. From my initial experience, they appear to know what their customers specifically want, what their inventory levels are, and what their competitors are charging.

This company has customer service down to an art form! The only way they could be more personable & attentive is if I were in the store with them!
The turnaround is so fast, & they are so quick to respond to any inquiry!

This was my first order, they gave me the wrong item. When I reached to customer rep, it took a little while to get in touch to them but they were able to resolve the issue and send me the right one immediately. It arrived after 2 days